Location: Hoselton Toyota, Inc., East Rochester, NY
Employment Type: Full-Time
Salary: Competitive hourly rate + commission and benefits

About Us

Hoselton Toyota is a leading automotive dealership committed to delivering exceptional customer experiences. We pride ourselves on our outstanding service department and our dynamic sales team. We’re looking for a motivated individual to bridge these two areas, turning service customers into loyal sales clients.

Job Summary

We are seeking a Service to Sales Specialist to join our team. This role focuses on building relationships with service department customers, identifying their needs, and guiding them toward vehicle purchase opportunities. The ideal candidate is customer-focused, persuasive, and passionate about the automotive industry.

Key Responsibilities

• Engage with service department customers to understand their vehicle needs and preferences.
• Educate customers on new and pre-owned vehicle options, promotions, and financing plans.
• Follow up with service customers to foster long-term relationships and encourage future sales.
• Collaborate with the sales team to close deals and meet monthly sales targets.
• Maintain accurate records of customer interactions using CRM software.
• Stay informed about vehicle inventory, features, and industry trends.
• Provide exceptional customer service to ensure a seamless transition from service to sales.

Qualifications

• Proven experience in customer service, sales, or a related field (automotive experience preferred but not required).
• Strong communication and interpersonal skills.
• Ability to build rapport and trust with customers.
• Goal-oriented with a track record of meeting or exceeding targets.
• Familiarity with CRM systems and basic computer skills.
• Valid driver’s license and clean driving record.
• High school diploma or equivalent; additional education or certifications in sales or automotive fields a plus.

Why Join Us?

• Competitive compensation package with uncapped commission potential.
• Comprehensive benefits package 
  • Medical insurance as low as $11/week, dental as low as $4/week and vision as low as $1/week
  • $500 employer sponsored FSA benefit card
  • 401(k) retirement plan (with profit sharing & employer match)
  • Group Life & Disability Insurances
  • Paid Time Off
• Opportunities for career growth within a reputable dealership.
• Supportive team environment with ongoing training and development.
• Employee discounts on vehicles, parts, and services.
• This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
• See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE

SUMMARY

The Loyalty and Engagement Representative will be responsible for executing the service to sales program and ensuring increased Customer Satisfaction, Retention and Loyalty. Success can be measured by the number of Service to Sales customer conversions, Extended Service Contracts and Maintenance Plans sold and the stores TLE and CSI scores.

DUTIES AND RESPONSIBILITIES

The Loyalty and Engagement Representative is responsible for the following:

• Identify customers coming into the Service Department that may be eligible for a new vehicle or vehicle protection product.
• Ensure service customers are notified of their eligibility of programs, as well as follow up with customers after their visit.
• Help lead all customers through each transition point throughout the process, working with both the Sales and Service teams.
• Assist the service department in increasing TLE and CSI scores by helping greeting customers in a timely and professional fashion, providing a concierge experience, identifying problem customers and working to get the right people involved to remedy the situation and improve customer data input.
• Excelling at individual KPI measurements for the process.
• Creating meaningful notes in client’s profile in CRM for continuous relationship building
• Staying current, complying with, and communicating all federal, state and local regulations pertaining to sales and finance operations as appropriate; and
• To assist in ensuring all Hoselton guests experience exceptional customer service.

REQUIRED COMPETENCIES

• Service Orientation: The desire to provide a superior guest experience.
• Communication: The ability to express information and ideas verbally and in writing in an understandable manner. The manager must have the ability to ask questions and utilize active listening skills to enhance the transfer of information.
• Critical Thinking: Disciplined thinking that is clear, rational, open minded and validated by evidence.
• Decisiveness: The ability to make decisions quickly and clearly. Use our core values to evaluate business alternatives, make the most appropriate choice and implement.
• Interpersonal Relationships: The ability to develop constructive and cooperative working relationships vertically and horizontally within the company.
• Computer proficiency: The familiarity with technology platforms that enhance productivity and the guest experience. Familiarity with personal computers, CRM software, scheduling software and the Microsoft Office Suite of products (Excel, Word, Outlook, etc.).

• Strong Follow Up and Engagement skills:
• Ability to Leverage Resources: The ability to reach outside an organization or within to continually learn and improve

JOB REQUIREMENTS

• Meeting KPI goals
• Customer Service
• Presenting ideas to customer needs
• Motivation for sales
• Building relationships
• Managing processes
• Market knowledge
• Drug test required

WORK ENVIRONMENT

Employees working in a sales/service capacity may regularly be required to:

• Stand, walk, sit
• Use hands to finger, handle, or feel objects, tools, or controls
• Bend, stretch, and reach with arms and legs
• Lift and move up to 20 pounds
• Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus
• Use computers and office equipment as part of their daily functions

A sales/service employee may be exposed to:

• Moderate noise (i.e., office machines, computer printers and light traffic)
• Moving vehicles
• Moderate heat and/or cold
• Outdoor weather conditions

The Hoselton Automall is an equal opportunity employer. State and Federal Law prohibit discrimination because of age, sex, race, color creed, religion, sexual orientation, marital status, veteran status, arrest or conviction, national origin, disability, genetic predisposition, history of domestic violence, or any other characteristic protected by law.