POSITION SUMMARY

The Express Rental Administrator is responsible for providing excellent customer service and completing administrative tasks to assist Express Rental, Chevrolet, Nissan, Toyota and Body Shop teams run smoothly and efficiently.

DUTIES AND RESPONSIBILITIES

The Express Rental Administrator is accountable for performing the duties and responsibilities described below.  The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.

• Express Rental:
  • Greet customers in a friendly manner
  • Follow up with customers with updates
  • Enter rental contracts into the system
  • Submit insurance rentals for reimbursement
  • Website updates
  • Assist with keeping the cars clean, handling face-to-face customer interactions and handling monthly vehicle exchanges.
• General:
  • Receive and process cash, check and credit card payments
  • Provide basic information to callers, take thorough messages and follow up in a timely manner
  • Handle customer complaints with integrity and poise; referring the complaining customer to the appropriate individual for further communication
  • Assist with overall office organization, filing, mailings, general housekeeping and other administrative projects
  • Perform other duties and responsibilities as needed

EXPECTATIONS

• Adhere to Company Policies and Procedures, including the dress code
• Perform duties as workload necessitates
• Maintain a positive and respectful attitude
• Communicate regularly with supervisor about department issues verbally and/or in written form
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Consistently report to work on time prepared to perform duties of the position
• Strive for harmony and teamwork within the department and between other departments
• Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
• Listen actively to understand others completely
• General housekeeping – maintaining a clean and efficient work area free of debris and clutter

REQUIRED COMPETENCIES

• Ability to multi-task and prioritize workload
• High motivation, work ethic, and enthusiasm
• Professional appearance and attitude
• Must possess excellent verbal and written communication skills
• Some computer knowledge and/or experience
• Valid drivers license required
• Must be at least 18 years of age, eligible to work in the U.S. and able to pass a drug test

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Stand, walk, sit

• Use hands to handle cash, use the phone, computer mouse and keyboard, etc.
• Bend, stretch, and reach with arms and legs
• Climb, balance, stoop, kneel, crouch
• Talk, hear and smell
• Lift and move up to 20 pounds
• Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus
• Use physical and manual dexterity
• Ability to sit for a long period of time in an office chair
• Use computers and office equipment as part of their daily functions
• May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Moderate noise and vibration

• Moderate exposure to fumes (e.g., exhaust fumes and paint)
• Moderate dust
• Extreme exposure to moving mechanical parts and vehicles
• Moderate heat and/or cold
• Other hazardous and non-hazardous materials
• Use computers and office equipment as part of their daily functions
• May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.