POSITION SUMMARY

The Automotive Technician performs vehicle repairs and maintenance work as assigned in accordance with dealer and factory standards.

DUTIES AND RESPONSIBILITIES

• Performs work as outlined on repair order with efficiency and accuracy
• Diagnoses cause of any malfunction and perform repair
• Saves and tags parts if the job is under warranty or if requested by the customer
• Complete an MPI on every vehicle worked on
• Advises service advisor immediately if additional work is needed, if work is not needed, or if repairs cannot be completed within the promised time
• Documents all work performed and recommended electronically on the repair order
• Road-test vehicles when required or refer to the test technician, keep in mind that customers’ vehicles should not be used for personal errands
• Interacts with customers in a professional and courteous manner (i.e., when asked to participate in a ride-along)
• Supervises work of any apprentice technicians as assigned
• Attends factory sponsored training classes
• Keeps current on factory technician bulletins
• Ensures that customer’s cars are kept clean
• Keeps shop area neat and clean and is always able to account for all dealership-owned tools
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA, Right to Know, etc.
• Reports any safety issues immediately to management
• Perform other duties and responsibilities as needed

EXPECTATIONS

• Adhere to Company Policies and Procedures, including the dress code
• Perform duties as workload necessitates
• Maintain a positive and respectful attitude
• Communicate regularly with supervisor about department issues verbally and/or in written form
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Consistently report to work on time prepared to perform duties of the position
• Strive for harmony and teamwork within the department and between other departments
• Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
• Listen actively to understand others completely
• General housekeeping – maintaining a clean and efficient work area free of debris and clutter

REQUIRED COMPETENCIES

• Mechanical aptitude and knowledge of how automobiles work
• Ability to communicate clearly and professionally
• Ability to work independently, multi-task and prioritize workload
• High motivation, work ethic, enthusiasm and positive attitude
• Some computer knowledge and/or experience
• Valid driver’s license required
• High school diploma or equivalent required
• Must be at least 18 years of age and eligible to work in the U.S.
• Must be able to pass a drug test

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand, walk, sit
• Climb, balance, stoop, kneel, crouch
• Lift and move up to 75 pounds
• Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus
• Use physical and manual dexterity

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise and vibration
• Moderate exposure to fumes (e.g., exhaust fumes and paint)
• Moderate dust
• Extreme exposure to moving mechanical parts and vehicles
• Moderate heat and/or cold
• Other hazardous and non-hazardous materials
• Use computers as part of their daily functions