POSITION SUMMARY

The Cashier / Receptionist is responsible for cashing out customers as well as answering and transferring phone calls in a timely and accurate manner while providing excellent customer service to all customers.

DUTIES AND RESPONSIBILITIES

The Cashier / Receptionist is accountable for performing the duties and responsibilities described below.  The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.

• Ensuring customers, both in store and on the phone, are comfortable and enjoying their stay at Hoselton (actively offer; coffee, cookies, and kids kits, etc.).
• Cashiers must be logged into the phone system at all times, the only exclusions would be for a customer need.
• Answering phone calls in the manner instructed.
  • This will include but is not limited to; using scripts that have been provided, warm transferring calls, and asking if voicemail is “ok.”
• Routing incoming calls to the appropriate extensions.
• Providing basic information to callers and taking thorough messages as necessary.
• Completing all applicable filing during their shift.
• Receiving cash, checks, drafts and credit card payments from customers and provide them with a receipt or invoice and properly record the transaction in the dealership's computer system and cash register.
• Handling customer complaints with integrity and poise; referring the complaining customer to the appropriate individual for further communication.
• Coordinating the distribution and collection of gas cards, including reconciliation of the receipts.
• Handling distribution of petty cash for the complex (Toyota store only).
• Distributing inspection stickers to service personnel as needed.
• Collecting, sorting and distributing inter-company mail. 
• Performing general housekeeping duties, such as taking care of plants and straightening magazines, vacuuming or sweeping the area, as well as picking up any toys that have been left out.
• Maintaining coffee and supply inventory and reporting to manager or Lead Cashier for ordering purposes.
• Helping with various mailing and other administrative projects.
• Perform other duties and responsibilities as needed.

EXPECTATIONS

• Adhere to Company Policies and Procedures, including the dress code.
• Cashiers are not to have cell phones at their desk, if a cashier must take a personal call they must notify the Lead Cashier.
• Perform duties as workload necessitates.
• Maintain a positive and respectful attitude.
• Communicate regularly with supervisor about department issues verbally and/or in written form.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Consistently report to work on time prepared to perform duties of the position.
• Strive for harmony and teamwork within the department and between other departments.
• Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions.
• Listen actively to understand others completely.
• General housekeeping – maintaining a clean and efficient work area free of debris and clutter.

REQUIRED COMPETENCIES

• High School diploma required
• Ability to multi-task and prioritize workload
• High motivation, work ethic, and enthusiasm
• Professional appearance and attitude
• Must possess excellent verbal and written communication skills
• Some computer knowledge and/or experience
• Must be at least 18 years of age and eligible to work in the U.S.
• Must be able to pass a drug test

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand, walk, sit
• Use hands to handle cash, use the phone, computer mouse and keyboard, etc.
• Bend, stretch, and reach with arms and legs
• Climb, balance, stoop, kneel, crouch
• Talk, hear and smell
• Lift and move up to 20 pounds
• Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus
• Use physical and manual dexterity
• Ability to sit for a long period of time in an office chair
• Use computers and office equipment as part of their daily functions
• May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)